We are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team (email firstname.lastname@example.org) with their order number. Shipping costs are not refundable.
To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition.
To arrange a return please email email@example.com with your original order number and reason for the return. We will email you a "ReturnITEM" Code and details on where to send the returned item/s.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
Shipping costs are non-refundable. When returning an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us email firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Pugnent. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.